MemoHoney's guarantee runs 60 days from your purchase date, not your delivery date. To claim it: email customer service with \u201cRefund Request\u201d in the subject line, return every bottle from the order — opened, empty or unopened — with the packing slip to the Ogden, Utah address, pay your own return postage, then allow 5–10 business days after receipt for processing. No restocking fee is stated in the policy.
The deadline that catches people out
Start here, because everything else is downstream of it. Your sixty days are counted from the purchase date — the day your card was charged — not the day the parcel arrived, and not the day you took your first capsule.
That distinction matters more than it sounds. If shipping takes a week, you have effectively fifty-three days of product use inside a sixty-day window. If you order a three-bottle package intending to give it a fair trial, you will be forming your opinion at roughly the same moment the guarantee expires. Put a calendar reminder at day fifty. That single habit is worth more than any advice in this article.
The five steps, in order
Step one — confirm you are inside the window
Find your order confirmation email. The purchase date on that email is the date that counts. If you have deleted it, check your card statement for the transaction date and use that.
Step two — email before you post anything
Write to customer service with Refund Request in the subject line. Not "refund", not "return", not "please help" — the policy specifies that phrase, and giving support exactly what the policy asks for removes the easiest reason for delay. Include your order number and the name on the order. Keep a copy of the sent email; the timestamp is your evidence that you acted inside the window.
Step three — return every bottle
All of them. Opened, unopened, half-empty, completely empty — the policy makes no distinction. Include the packing slip that came with the order. The return address is a PO Box in Ogden, Utah, and it is published in the return policy; confirm the current address in your reply from support rather than assuming it has not changed.
Step four — pay your own postage
Return shipping is the buyer's responsibility and is not reimbursed. This is worth factoring in before you order the six-bottle package: returning six bottles from across the country is a real cost, and it eats into the refund you are claiming. Use a tracked service. If the parcel goes missing untracked, you have no way to prove it arrived.
Step five — wait for processing
The policy allows five to ten business days after the parcel is received, not after it is posted. Add transit time and you are realistically looking at two to three weeks from posting to money landing back on your card. No restocking fee is stated.
Why the badge and the policy do not match
The sales page and the checkout page both display a "100% satisfaction, no questions asked" guarantee badge. The linked policy sets out the five steps above. Both are accurate; the badge is simply incomplete.
"No questions asked" is a statement about intent — the seller is signalling that they will not interrogate your reasons. It is not a statement that there is no process. Reading the badge and assuming a one-click refund is how buyers end up frustrated on day fifty-eight with six bottles and no prepaid label.
If you ticked the subscription box
The BuyGoods checkout includes an opt-in "Subscribe & Save 10%" tickbox. If you selected it, you have two separate jobs: claiming your refund, and stopping future billing. They are not the same request and handling one does not handle the other.
Subscription cancellation is done by telephone. There is no online self-cancel described in the checkout terms. Call, get a cancellation reference, and write down the date and the name of the person you spoke to. Then check your next statement to confirm nothing was billed. If a charge appears after a documented cancellation, that is the point at which your card issuer's dispute process becomes appropriate.
Keep a paper trail
Four things are worth saving from the moment you order: the confirmation email, the tracking number of your return, the sent copy of your refund request, and any reply from support. Ninety-nine times out of a hundred you will never look at them again. The hundredth time, they are the difference between a refund and an argument.
Frequently asked
Does MemoHoney charge a restocking fee?
No restocking fee appears in the published return policy, and no minimum-use period is stated either. The costs you do bear are your own return postage, which is not reimbursed, and the time value of waiting five to ten business days after receipt for processing.
Can I get a refund if I have opened the bottles?
Yes. The policy states that all bottles must be returned regardless of condition — opened or unopened, empty or full. That is genuinely buyer-friendly compared with sellers who require unopened product. The requirement is that every bottle from the order goes back, not that they be sealed.
What if my 60 days have already passed?
The published guarantee no longer applies. You can still contact customer service and ask — sellers sometimes exercise discretion, particularly if delivery was delayed — but you would be asking for a goodwill gesture rather than claiming a right. This is precisely why the day-50 calendar reminder matters more than any other tip in this article.
Medical disclaimer. This article is general information for adults, not medical advice. These statements have not been evaluated by the Food and Drug Administration, and MemoHoney is not intended to diagnose, treat, cure or prevent any disease. Speak with a qualified healthcare professional before starting any supplement.